AUTOLUX COLLISION CENTER, INC. DATA PRIVACY POLICY
Introduction
AutoLux Collision Center Inc. values privacy and is committed to protecting personal information in accordance with applicable laws and regulations. This policy explains how AutoLux Collision Center collects, uses, protects, and discloses personal information when you use collision repair services.
Information Collected
In order to provide you with needed auto repair services, the following types of information may be collected:
- Contact information: Name, address, phone number, email address.
- Vehicle information: Make, model, year, VIN (Vehicle Identification Number), license plate number, damage details.
- Insurance information: Insurance policy details, claim number.
- Payment information: Credit card details or other payment information if provided for services.
- Communication information: Records of communication, including emails and phone calls.
- Usage Data: Information about how you use the website or services.
How Information Is Used
Information is used for the following purposes:
- To provide collision repair services: Including estimating repairs, ordering parts, and performing repairs.
- To communicate with you: Regarding vehicle repair status, appointments, and inquiries.
- For billing and collections: To process payments for services rendered.
- To improve services: To understand how services are used and enhance customer experience.
- For marketing purposes: To inform you about new products, features, or services, subject to your preferences.
- For security and fraud prevention: To protect the company, customers, and systems.
- To comply with legal obligations: Including cooperating with law enforcement or regulatory agencies.
Sharing Information
Personal information is not sold, rented, or traded to third parties, except as described below and with your consent:
- Third-party service providers: Information may be shared with trusted third parties who assist in providing services, such as parts suppliers or paint companies, under strict confidentiality agreements.
- Insurance companies: Necessary information may be shared with your insurance provider to facilitate the repair process and claims processing.
- Legal requirements: Information may be disclosed if required by law or legal process.
- Protection of rights: Information may be shared when necessary to protect the company’s rights, property, or safety, or that of its customers or the public.
Data Security
Robust security measures are implemented to protect personal information from unauthorized access, theft, or loss. Measures used include encryption, access controls, and regular security audits. Employees are trained on data privacy and security best practices.
Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Usage data is generally retained for a shorter period, unless needed for security or improvement purposes.
Minors
The Website is not directed or designed at children, and no personal information is knowingly collected from minors without parental consent and outline procedures for obtaining and managing that consent. AutoLux Collision Center needs to be contacted by email support@autoluxcollision.com, if a parent or guardian becomes aware that his or her child has provided us with person information without their consent
Your Privacy Rights
You have the right to access, correct, or request deletion of your personal information. You may withdraw consent for certain data processing activities. To exercise your rights, please use the contact information provided below.
Updates to This Policy
This policy may be updated periodically to reflect changes in practices or legal requirements. Notification of any material changes will be made by posting the updated policy on the website.
Contact Information
For any questions or concerns about this privacy policy, please contact:
AutoLux Collision Center, Inc.
10923 Randall St. Unit E, Sun Valley, CA 91352
747-271-7080
support@autoluxcollision.com
Last Revised 03/01/2025
